Avaya IP Office Call Analysis Software

Installation Instructions

 
Pre Installation Checklist

Avaya IP Office Switch

Service Computer 
  • Windows 2K/XP with Sharing and NETBIOS enabled 
  • Monitor with 1024x768 resolution or better recommended
  • Network access to the Avaya IP Office Switch
  • Network access to the computer hosting the Avaya SMDR Delta Server
  • Network access to the computer hosting the Avaya IP Office Manager Program  
  • Obtain the ipaddress and NETBIOS name of this machine

Application Computer(s)
  • Not an absolute requirement - needed if multiple users
  • Windows 2K/XP with Sharing and NETBIOS enabled 
  • Monitor with 1024x768 resolution or better recommended
  • Networked with access to the Service computer
  • Access to a printer
 
 

Download and Save SmdrApp.msi

Click here to download SmdrApp
After downloading, run SmdrApp.msi on the computer chosen to host the SmdrApp capture service first (preferably on the same machine with Avaya IP Office Manager and SMDR Delta Server installed.)

In these instructions \\MERLIN is the machine name chosen to host the SmdrApp capture service. Change to meet your requirements.

 

 
Read and accept the license agreement.
Enter the name and address of your organization.
During the installation, the machine chosen to host the SmdrApp capture service replaces MERLIN

Smdr Server: \\your machine's name  
the two slashes are required

Shared Folder: path to shared folder
the slash at the end is required

using the default value is okay, unless a clash will occur and your C:\ITS\ folder is not to be used.


IP Office Address: your IP Office's ipaddress
see Retrieving the Switch Configuration Via Manager for a way to obtain the ipaddress.

Smdr Port: default okay
Must match SMDR Delta Server configuration and should not be a Well Known Port number e.g.: 80, 23,  25 etc.
see Avaya IP Office SMDR Delta Server

PbxID: any small number 

 
During the server install, if the server (your MERLIN) will also host the client application, choose complete, otherwise choose custom.

During a client install, choose typical.

 
For the server installs' custom setup, change this
to this

Either way, click next.

 
Click install

The Avaya IP Office Manager should run. Export the configuration to the ITS shared directory and exit the Avaya IP Office Manager Program.


If the installer could not find the Avaya IP Office Manger Program (Installer checks the \Program Files\Avaya\IP Office folder.). Continue to complete setup and follow Alternate Export Setup to complete configuration.

see

 

 
If this error occurs, ignore it.
It is not likely to happen on the first install.
Click finish.
After the install is complete and the machine restarts if necessary, go to the control panel and click on the Smdr Capture Service icon to configure the service and tailor the database created and pre-configured with your switches user, group, account, extension and line information to suit your requirements. see  SmdrApp Capture Service Setup
Perform a client setup on the machines you have designated to run the SmdrApp client application  see SmdrApp Client Application Setup
 
If at this step in the installation, the Avaya IP Office Manager did not run, it is either not installed or is hosted on another machine. Locate the machine hosting the manager and see Retrieving the Switch Configuration Via Manager
 
To remove or alter:
From the control panel add/remove programs
the installation can be removed, repaired or modified 
 
Copyright © 2008 International Technology Sales
Last modified: August 06, 2008